Shipping & Delivery

We are committed to getting your tech to you quickly and securely. All orders are fulfilled by our dedicated U.S. team to ensure quality and speed.

Shipping Rates (USA Only)

• Orders $50.00 and above: FREE Standard Shipping.
• Orders under $50.00: $8.00 flat rate.
• Note: We currently ship exclusively within the United States.

Delivery Timeline

We process orders Monday through Friday.

• Order Cut-Off: 1:00 PM CST.
• Handling Time: 1–3 Business Days.
• Transit Time: 5–8 Business Days via UPS.
• Total Delivery: Expect your package within 6–11 business days from your purchase date.

Fulfillment & Tracking

• Origin: All orders ship directly from our warehouse in Pennsauken, NJ.
• Carrier: Reliable delivery via UPS.
• Tracking: You will receive a tracking number via email within 24–48 hours of shipment.

Purchase Protection

• Damaged/Incorrect Items: Please report any issues within 48 hours of delivery for a priority resolution.
• Address Changes: You may request address changes or cancellations within 24 hours of placing your order.

Please visit our Shipping Policy page for more information

Returns & Refunds

At The Phone Supply Co. (operated by The Illustrious King Limited Co.), we stand behind our products and offer a straightforward, risk-free return process.

30-Day Return Window

• You have 30 calendar days from the date of delivery to initiate a return.
• Requests made on the 31st day or later are not eligible for a refund.

Eligibility & Condition

• Items must be in original, brand-new condition (unused and unactivated).
• All original packaging, accessories, manuals, and seals must be included.
• Personal accounts (iCloud, Google) and passcodes must be removed before returning devices.

Fees & Shipping Costs

• Restocking Fee: $0.00. We do not charge restocking fees for approved returns.
• Defective/Incorrect Items: We cover 100% of return shipping costs via a prepaid UPS label.
• Standard Returns: For changes of mind or incorrect orders, the customer is responsible for return shipping costs.

Refund Timeline

• Inspection: Once received at our Pennsauken warehouse, items are inspected within 2 business days.
• Processing: Approved refunds are issued to your original payment method within 7 business days.

How to Start a Return

1. Email Us: Contact customerservice@thephonesupplyco.com with your order number.
2. Get Approval: We will provide a Return Merchandise Authorization (RMA) number and instructions within 24 hours.
3. Ship it back: Use a trackable carrier (UPS recommended) to our fulfillment center at 175 Derousse Ave, Pennsauken Township, NJ 08110.

Order Cancellations

• Cancellations are accepted within 24 hours of purchase. After this window, the order must be processed as a standard return.

Please visit our return & refund policy for more information