Placing an order is straightforward. Browse our product categories — Phone Cases & Screen Protectors, Charging Solutions, and Audio Accessories — then add the items you want to your cart. When you are ready, click the cart icon, review your order, and proceed to checkout.

At checkout you will enter your shipping address, select your payment method, and review the order total including applicable sales tax. Once you confirm and pay, you will receive an order confirmation email at the address you provided. That email is your receipt and includes your order number for reference.

You may request a cancellation or modification within 24 hours of placing your order. After that window, orders are transmitted to our fulfillment warehouse and can no longer be intercepted or modified.

To request a cancellation, email support@thephonesupplyco.com with the subject line "Cancel Order – [Your Order Number]" as soon as possible. If we receive your request in time, we will issue a full refund to your original payment method. If the order has already shipped, you will need to go through our standard return process.

Address changes must also be made within the same 24-hour window. Once the order has been handed to UPS, we cannot redirect the package.

Order confirmation emails are sent automatically within a few minutes of a successful purchase. If you have not received one within 30 minutes, please check the following:

• Look in your spam or junk mail folder for an email from support@thephonesupplyco.com.
• Verify that you entered the correct email address at checkout.
• If you paid with PayPal, check the email address associated with your PayPal account.

If you still cannot find the confirmation, contact us at support@thephonesupplyco.com or call +1 (319) 775-5011 with any information you have about the transaction (approximate time, item purchased, last four digits of the card used). We will locate your order and resend the confirmation.

Yes. We ship to all 50 U.S. states via UPS. However, we do not currently ship to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.), APO, FPO, or DPO military addresses. We also do not offer international shipping outside the United States.

If you have a specific address question, contact us before placing your order and we will confirm availability.

Once your order is picked up by UPS, you will receive a shipping confirmation email with your UPS tracking number. Please allow up to 24–48 hours after receiving that email for tracking information to appear on UPS's system.

You can also use our Order Tracking page to check your shipment status at any time. If your tracking number is not updating after 48 hours, contact us at support@thephonesupplyco.com and we will investigate.

A digital invoice is sent to your email immediately after your purchase is confirmed. Inside every shipment, we also include a physical packing slip — this does not display pricing, but confirms the items included and serves as a record for your package contents.

If you need a duplicate copy of your invoice for business or tax purposes, email us at support@thephonesupplyco.com with your order number.

Here is a full breakdown of our delivery timeline:

Weekends and U.S. federal holidays are not counted as business days. During peak seasons (e.g., holiday shopping periods), minor delays may occur due to carrier volume.

Our shipping rates are simple and consistent across all U.S. destinations:

There are no hidden fees, dimensional weight surcharges, or residential delivery charges applied to your order total. The rate shown at checkout is exactly what you pay.

All orders are shipped exclusively via UPS (United Parcel Service) — either UPS Ground or UPS Mail Innovations, depending on your package size, weight, and delivery address. The appropriate service is selected automatically to ensure the most reliable delivery to you.

At this time, we do not offer expedited or overnight shipping options at checkout. All shipments use our standard UPS service with a delivery window of 5–8 business days in transit. If you need expedited delivery, please contact us before ordering at support@thephonesupplyco.com and we will do our best to assist.

Orders are fulfilled from our dedicated U.S. warehouse facilities. The specific warehouse that ships your order depends on which location has your item in stock and which one best serves your delivery address for transit efficiency:

• New Jersey: 175 Derousse Ave, Pennsauken Township, NJ 08110
• Texas: 4254 Simonton Rd., Suite D, Farmers Branch, TX 75244
• Missouri: 872 Wellesley Terrace Ln, Chesterfield, MO 63017

Your shipping confirmation email and UPS tracking information will identify the originating facility. All returns are processed at our Pennsauken, NJ warehouse. Our registered business address is 95 Front St., Robins, IA 52328, United States.

First, please take the following steps:

1. Check around your property — UPS sometimes leaves packages at a side door, in a secure area, or with a neighbor.
2. Check with household members who may have brought the package inside.
3. Wait 24 hours, as UPS occasionally marks packages "Delivered" a day early in their system.

If after 24 hours you still do not have the package, contact us within 72 hours of the marked delivery at support@thephonesupplyco.com. We will open a Lost Package Investigation with UPS. This process typically takes 5–10 business days. If UPS confirms the package is lost, we will issue a full refund or a free replacement, based on your preference.

Occasional carrier delays can happen during peak seasons, severe weather, or high-volume periods. If your package has not arrived within 15 business days from the date of purchase (which exceeds our maximum estimated delivery window), please contact us and we will immediately open an investigation with UPS.

While the investigation is open, we will keep you updated. If UPS deems the package lost, we will issue a full replacement shipment or a complete refund. Contact us at support@thephonesupplyco.com or call +1 (319) 775-5011 during business hours.

If your item arrived damaged, defective, or is simply the wrong product, you must contact us within 48 hours of delivery. This time window is important because it allows us to file a damage claim with UPS before their investigation window closes.

Email support@thephonesupplyco.com with:

• Your order number
• A clear description of the issue
• High-resolution photos or a short video showing the damage, defect, or incorrect item (including the outer box if it arrived crushed or opened)

For damaged, defective, or incorrect orders, we will provide a prepaid UPS return label at no cost to you, and we will reship the correct item or issue a full refund — your choice.

We offer a 30-day return window beginning on the date your UPS tracking shows the order marked as "Delivered." To be eligible for a return, your request must be submitted and the item must be postmarked for return within those 30 calendar days.

Eligible items must be:

• In their original, unused, and unactivated condition
• In the original manufacturer's packaging with all internal padding, seals, and wrapping intact
• Accompanied by all original accessories (cables, manuals, warranty cards, etc.)
• Free of physical damage, scratches, or signs of use

We do not charge any restocking fee. Read the complete Return & Refund Policy for full details.

Follow these steps to initiate a return:

1. Email us: Send a message to support@thephonesupplyco.com with the subject line: "Return Request – [Your Order Number]."
2. Include details: Explain the reason for your return. If the item is defective or damaged, attach clear photos or a short video.
3. Receive your RMA: Our team typically responds within 24 hours with a Return Merchandise Authorization (RMA) number and return instructions.
4. Ship the item: Package the item securely and ship it to our returns center using a trackable carrier. Provide us with your tracking number once dropped off.
5. Receive your refund: Once the return arrives and passes inspection (within 2 business days), we process your refund within 7 business days to your original payment method.

No. The Phone Supply Co. does not charge a restocking fee on any approved return. If your return is approved and the item meets our eligibility criteria, you will receive a full refund for the purchase price of the item. We believe in a transparent, risk-free shopping experience.

Return shipping costs depend on the reason for the return:

Once we receive your returned item at our Pennsauken, NJ processing center, here is the refund timeline:

• Inspection: 2 business days after the return arrives.
• Refund initiation: Processed upon approval, credited back to your original payment method within 7 business days.
• Bank posting: Your bank or card issuer may take an additional 3–5 business days to post the credit to your account, depending on their internal processing schedule.

Refunds are always returned to the original payment method (e.g., Visa, Mastercard, PayPal, Apple Pay). We do not issue refunds via check or store credit unless agreed otherwise.

We do not process direct exchanges. Our inventory updates in real time and we are unable to hold items during an exchange cycle. If you need a different model, color, or product, please:

1. Submit a return request for the original item following our standard return process.
2. Place a new order for the item you want on our website.

This ensures you get the item you want as quickly as possible without waiting for a traditional exchange process to complete. If the item is out of stock and you need assistance, contact us at support@thephonesupplyco.com.

Yes. Every product sold at The Phone Supply Co. is a genuine, brand-name item sourced through authorized distribution channels. We do not sell counterfeit, grey-market, refurbished, or "inspired by" products. The brands you see listed on our site — including Kate Spade, ZAGG, mophie, Belkin, and Skullcandy — are the real thing.

If you ever receive an item that appears inconsistent with the authentic brand product (different packaging, missing brand marks, unusual labeling), please contact us immediately at support@thephonesupplyco.com. We take product authenticity seriously and will investigate without delay.

We specialize in phone accessories and mobile essentials. Our current product categories include:

• Phone Cases & Screen Protectors — Protective cases, tempered glass screen protectors, and device covers for a wide range of smartphones. Brands include Kate Spade and ZAGG.
• Charging Solutions — Wall chargers, wireless charging pads, portable power banks, and charging cables. Brands include mophie and Belkin.
• Audio Accessories — Earbuds, wired and wireless headphones, and Bluetooth speakers. Brands include Skullcandy.
• Best Sellers — Our most popular items across all categories.

You can browse all products here.

No. We sell new, factory-sealed products only. Every item we ship is in its original manufacturer's packaging with full retail contents. We do not list, sell, or ship refurbished, open-box, or pre-owned items under any circumstance.

If you are interested in device trade-in or recycling, we work with Gazelle to promote responsible end-of-life handling of electronics. Visit gazelle.com to learn more about their device recycling and buyback program.

Every product listing on our website clearly states the compatible device models in the product title and description. For example, a case listed as "Compatible with iPhone 15 Pro" is designed specifically for that model and will not fit an iPhone 15 or iPhone 15 Plus.

Before purchasing, confirm your exact device model. You can find your phone model in your device settings (usually under Settings > About Phone or Settings > General > About). If you are unsure whether a specific product fits your device, contact us at support@thephonesupplyco.com before ordering and we will confirm compatibility for you.

Yes. ZAGG screen protectors come with ZAGG's own Limited Lifetime Warranty, which covers defects in materials and workmanship. This warranty is registered directly with ZAGG, not The Phone Supply Co. You can register your ZAGG product and file a warranty claim at zagg.com.

In addition to ZAGG's manufacturer warranty, your purchase from us is still covered by our 30-day return window for defects reported to us. Please see our Warranty Policy for full details on how manufacturer warranties work in conjunction with our store policies.

We accept the following payment methods at checkout — all processed securely through Shopify's PCI DSS-compliant encrypted payment system:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• Shop Pay
• PayPal

All prices are listed and charged in U.S. Dollars (USD). We do not accept checks, money orders, wire transfers, or cryptocurrency. For a complete breakdown of accepted payment methods, please visit our Payment Policy.

Yes. All payment transactions on thephonesupplyco.com are processed through Shopify's fully encrypted checkout system, which is certified to PCI DSS (Payment Card Industry Data Security Standard) Level 1 — the highest level of payment security available in retail. Your card data is transmitted over HTTPS using TLS encryption.

We do not store, view, or have access to your full card number at any point. Payment data is handled exclusively by Shopify and the respective card processor (Stripe, PayPal, etc.). We also comply with the Gramm-Leach-Bliley Act (GLBA) regarding the safeguarding of consumer financial information.

Yes. As a U.S.-based retailer shipping to customers in all 50 states, we are required to collect applicable state and local sales tax in accordance with the U.S. Supreme Court's ruling in South Dakota v. Wayfair, Inc. (2018), which established economic nexus standards for online retailers.

Sales tax is calculated automatically at checkout based on your shipping destination address and the applicable state and local tax rate. Product prices shown before checkout do not include tax. The exact tax amount will be displayed clearly before you confirm your order — there are no hidden tax additions after you pay.

Yes. All prices on our website are listed exclusively in U.S. Dollars (USD). We do not accept foreign currency or display prices in other currencies. Since we ship only within the United States, all transactions are completed in USD.

If you are using an international payment card, your card issuer will apply their standard currency conversion rate if your card is denominated in another currency. Any such conversion fees are charged by your card issuer, not by us.

Yes. If you have a valid discount code, enter it in the "Discount code" field on the cart or checkout page before completing your purchase. The discount will be applied to your order total before payment.

New customers automatically receive a 10% discount on their first order. This offer cannot be combined with other promotional codes unless explicitly stated in the promotion terms. Discount codes cannot be applied retroactively to completed orders.

Yes. Many products we carry come with a manufacturer's limited warranty. Because we sell only authentic, brand-name items through authorized distribution, the manufacturer's warranty included with each product is fully valid and honored.

Warranty terms vary by brand and product category. For example, ZAGG screen protectors carry a Limited Lifetime Warranty, while mophie and Belkin products typically carry a 1- to 2-year limited warranty against defects. Always refer to the warranty documentation included inside the product box for your specific item.

Under the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.), manufacturers are required to provide warranty terms in plain language and cannot disclaim implied warranties if they offer an express written warranty. Our Warranty Policy explains how these manufacturer warranties work in combination with your consumer rights.

Our store-level warranty commitment covers:

• Items that arrive defective out of the box (DOA — Dead on Arrival)
• Products that develop manufacturing defects within our 30-day return window
• Incorrect products shipped due to our fulfillment error

For defects that appear after our 30-day window, you will need to contact the manufacturer directly using the warranty information included in the product packaging. The Phone Supply Co. facilitates pass-through of manufacturer warranties but does not independently administer them beyond our own return period.

Warranty coverage does not extend to:

• Physical damage caused by drops, impacts, liquid exposure, or misuse
• Normal wear and tear
• Damage resulting from unauthorized modifications or repairs
• Products with removed or altered serial numbers

Read our complete Warranty Policy for full details.

Within our 30-day return window: Contact us directly at support@thephonesupplyco.com with your order number, a description of the defect, and photos or video. We will process a replacement or full refund at no cost to you.

After our 30-day window: Contact the manufacturer directly. Most manufacturers maintain dedicated warranty claim portals:

• ZAGG: zagg.com/warranty
• mophie: mophie.com/support
• Belkin: belkin.com/support
• Skullcandy: skullcandy.com/support
• Kate Spade: Claims are handled through the product's original point of purchase or brand customer service.

Keep your purchase receipt (order confirmation email) as proof of purchase — it may be required by the manufacturer.

No. You can check out as a guest without creating an account. A guest checkout requires only your shipping address, email address, and payment information. You will receive order and shipping confirmation emails regardless of whether you have an account.

Creating an account is optional but gives you the ability to view your order history, save your shipping address for faster future checkouts, and manage your communication preferences.

When you place an order, we collect your name, email address, shipping address, phone number, and payment information (processed through Shopify — we do not store card numbers). We use this information to:

• Process and fulfill your order
• Send order confirmations, tracking updates, and support communications
• Comply with applicable tax and record-keeping obligations
• Prevent fraud and unauthorized transactions

We do not sell your personal information to third parties for advertising purposes. For the complete list of data we collect, how long we retain it, and your rights as a consumer, please read our Privacy Policy.

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) (Cal. Civ. Code § 1798.100 et seq.), California residents have the following rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request that we delete your personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information we hold about you.
• Right to Opt Out: Opt out of the sale or sharing of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise your right to opt out of data sharing, visit our Do Not Sell or Share My Personal Information page. For other requests, email us at support@thephonesupplyco.com. You may also submit a request via our Privacy Opt-Out Request Form.

We share limited personal information with third parties only as necessary to fulfill your order and operate our business. This includes:

• UPS — to ship your order (name, address, and phone number for delivery purposes)
• Shopify — our e-commerce platform and payment processor
• PayPal / Stripe — payment processing as applicable

We do not sell your personal information to data brokers, advertisers, or marketing aggregators. Our Privacy Policy provides a complete list of service providers and the categories of data shared with each.

You may request deletion of your personal data by:

• Submitting a request via our Privacy Opt-Out Request Form
• Emailing support@thephonesupplyco.com with the subject line "Data Deletion Request"

We will process your request within the timeframe required by applicable law (e.g., 45 days under the CCPA for California residents). Please note that certain data may be retained as required for legal compliance, fraud prevention, or tax records.

You can reach our support team through any of the following channels:

We are closed on Saturdays, Sundays, and U.S. federal holidays. Messages received outside business hours are replied to on the next business day.

The Phone Supply Co. is owned and operated by The Illustrious King Limited Co. Our registered business address is:

95 Front St., Robins, IA 52328, United States

This is our registered legal address. Orders are fulfilled from our warehouse facilities in Pennsauken, NJ; Farmers Branch, TX; and Chesterfield, MO. Our registered business address is also the address for any formal written correspondence.

All of our policies are publicly accessible and written in plain language. Here is a complete list with direct links:

• Shipping Policy
• Return & Refund Policy
• Cancellation Policy
• Warranty Policy
• Payment Policy
• Privacy Policy
• Terms of Service
• Legal Notice
• Disclaimer
• Accessibility Statement
• Do Not Sell or Share My Personal Information
• Privacy Opt-Out Request Form

We recommend reading the Shipping Policy and Return & Refund Policy before placing your first order so you know exactly what to expect.

We take every customer complaint seriously. If you have had a negative experience with our products or service, we want to hear from you and make it right. Please contact us directly:

• Email: support@thephonesupplyco.com
• Phone: +1 (319) 775-5011 (Mon–Fri, 9 AM–5 PM CT)
• Contact form: thephonesupplyco.com/pages/contact

If you feel your issue has not been resolved satisfactorily, you have the right to file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov, or contact your state attorney general's consumer protection office. Iowa consumers may also contact the Iowa Attorney General's Consumer Protection Division at iowaattorneygeneral.gov.

We are committed to making thephonesupplyco.com accessible to all users, including those with disabilities, in accordance with ADA Title III and WCAG 2.1 accessibility guidelines.

Our Accessibility Statement provides details on our current accessibility efforts and how to report any accessibility issues you encounter. If you need assistance accessing any part of our website or completing a purchase, please contact us at support@thephonesupplyco.com or call +1 (319) 775-5011 and a team member will assist you.