Accessibility Statement
Accessibility Statement
The Phone Supply Co. is committed to making our website usable by every customer — regardless of ability, assistive technology, or device. This page explains our efforts, our standards, and how to reach us if you need help.
This Accessibility Statement applies to www.thephonesupplyco.com, owned and operated by The Illustrious King Limited Co. (doing business as The Phone Supply Co.), registered at 95 Front St., Robins, IA 52328, United States. We sell phone accessories — including cases, screen protectors, charging solutions, and audio accessories — to customers across all 50 U.S. states. Accessibility is not optional for us. It is a core customer service obligation and a legal requirement that we take seriously.
We believe every person — regardless of disability, assistive technology, or browsing method — deserves a full, equal shopping experience on our website. That means being able to browse products, read policy information, complete a purchase, track an order, and contact our support team without barriers.
Visual Accessibility
Our pages are designed with sufficient color contrast, scalable text, and meaningful visual hierarchy so that customers with low vision or color blindness can navigate and read our content clearly.
Keyboard Navigation
All core functions on our website — browsing products, managing the cart, completing checkout, and accessing policy pages — are navigable using a keyboard alone, without requiring a mouse or touch input.
Screen Reader Support
We use semantic HTML, proper heading structures, descriptive ARIA labels, and meaningful alternative text on product images and icons so that screen reader users receive accurate, complete information throughout our site.
Mobile & Touch Accessibility
Our site is fully responsive and designed to work with touch-based assistive technologies, including iOS VoiceOver and Android TalkBack, on smartphones and tablets of all screen sizes.
No Time-Based Barriers
We do not impose timed sessions or automatic page redirects that would disadvantage customers who require additional time to read, navigate, or complete a transaction on our site.
Plain Language
Our policies, product descriptions, shipping information, and support communications are written in clear, straightforward English to minimize cognitive load and improve comprehension for all users.
Our accessibility efforts are guided by established international and U.S. standards. The primary framework we target is the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, which is the benchmark recognized by U.S. courts and the Department of Justice as the applicable digital accessibility standard for commercial websites.
WCAG 2.1 — Four Core Principles
Information and interface components must be presentable to users in ways they can perceive — including through assistive technologies.
Interface components and navigation must be operable — including for users who rely on keyboard, switch access, or voice control.
Information and interface operation must be understandable — content must be readable and predictable in behavior.
Content must be robust enough to be interpreted by a wide variety of current and future user agents, including assistive technologies.
U.S. Legal Framework
The Americans with Disabilities Act, 42 U.S.C. § 12181 et seq., prohibits discrimination based on disability in places of public accommodation. Federal courts and the U.S. Department of Justice have held that commercial websites operated by businesses qualify as covered entities under Title III.
The Department of Justice's March 2022 guidance confirmed that WCAG 2.1 Level AA is the applicable standard for accessible web design under the ADA. We treat this as our minimum compliance target.
While Section 508 of the Rehabilitation Act applies directly to federal agencies, we voluntarily align with its technical standards as a best-practice baseline for all electronic content on our site.
Several states — including California (Unruh Act, Cal. Civ. Code §51), New York, and others — have enacted their own accessibility requirements for commercial websites. Our practices are designed to meet the most stringent applicable state standard.
The table below details our current conformance status across key WCAG 2.1 Level AA success criteria, specific to how they apply to a Shopify-based phone accessories retail website like ours. We are transparent about areas still under improvement.
| WCAG Criterion | Level | Our Implementation | Status |
|---|---|---|---|
| 1.1.1 Non-text Content | A | All product images (phone cases, chargers, earbuds, screen protectors) include descriptive alt text covering product name, brand, color, and compatibility. Decorative icons use aria-hidden="true". | Implemented |
| 1.2.2 Captions (Pre-recorded) | A | We do not currently use pre-recorded video content on our product pages or policy pages. If video content is added in the future, captions will be included. | N/A |
| 1.3.1 Info and Relationships | A | Page structure uses semantic HTML5 elements (<header>, <nav>, <main>, <section>, <footer>). Product listings use proper list markup. Form fields are associated with labels. | Implemented |
| 1.3.3 Sensory Characteristics | A | Instructions do not rely solely on color, shape, or position. For example, product availability is communicated via text ("In Stock" / "Out of Stock"), not color alone. | Implemented |
| 1.4.1 Use of Color | A | Color is not used as the only visual means of conveying information. Links are distinguishable by underline and weight in addition to color. | Implemented |
| 1.4.3 Contrast (Minimum) | AA | Text and background combinations across our site are designed to meet a minimum 4.5:1 contrast ratio for normal text and 3:1 for large text. Our primary green (#1a7a00) on white backgrounds exceeds this threshold. | Implemented |
| 1.4.4 Resize Text | AA | All text on our site can be resized up to 200% using browser zoom without loss of content or functionality. We use relative font sizing (em/rem) throughout our templates. | Implemented |
| 1.4.5 Images of Text | AA | We use real HTML text rather than images of text for product names, prices, and navigation labels. Logos are the only exception, as permitted by the standard. | Implemented |
| 1.4.10 Reflow | AA | Our responsive layout reflows content to a single column at 320px width without horizontal scrolling or loss of content, supporting customers who use browser zoom for readability. | Implemented |
| 1.4.11 Non-text Contrast | AA | UI components such as form input borders, buttons, and focus indicators maintain at least a 3:1 contrast ratio against adjacent colors. | Implemented |
| 2.1.1 Keyboard | A | All interactive elements — including navigation menus, product filters, the Add to Cart button, cart drawer, checkout form fields, and contact form — are fully operable via keyboard (Tab, Shift+Tab, Enter, Space, Arrow keys). | Implemented |
| 2.1.2 No Keyboard Trap | A | Keyboard focus is never locked into a component. Modal dialogs (such as the cart or size guide) allow users to exit via the Escape key or a clearly labeled close control. | Implemented |
| 2.4.1 Bypass Blocks | A | A skip navigation link ("Skip to main content") is provided at the top of every page and becomes visible when focused via keyboard, allowing screen reader and keyboard users to bypass the global navigation bar. | Implemented |
| 2.4.3 Focus Order | A | The keyboard tab order follows a logical, top-to-bottom, left-to-right reading sequence that matches the visual layout of the page. | Implemented |
| 2.4.4 Link Purpose | A | All links are described by their text or by an associated ARIA label. We do not use generic link text such as "click here" or "read more" without context. | Implemented |
| 2.4.6 Headings and Labels | AA | Every page uses a single H1, with H2–H4 used to create a meaningful, nested heading hierarchy. Form inputs (checkout fields, contact form, search) are labeled with <label> elements or aria-label attributes. | Implemented |
| 2.4.7 Focus Visible | AA | A visible focus indicator (outline or highlight) is present on all interactive elements when accessed by keyboard. Focus styles are not suppressed via CSS outline:none without an accessible alternative. | Implemented |
| 3.1.1 Language of Page | A | The HTML lang attribute is set to "en" on all pages, enabling screen readers to use the correct pronunciation rules and language processing for our English-language content. | Implemented |
| 3.2.1 On Focus | A | Moving keyboard focus to any element on our site does not trigger any automatic change of context, such as a form submission or page navigation. | Implemented |
| 3.3.1 Error Identification | A | When a form is submitted with errors (such as an incomplete checkout field or invalid email address), the specific field with the error is identified and described in text — not only by color or icon. | Implemented |
| 3.3.2 Labels or Instructions | A | All form inputs on our checkout, contact, and order tracking pages include visible labels or clearly associated placeholder instructions that explain the expected input. | Implemented |
| 4.1.1 Parsing | A | Our Shopify theme is maintained to produce valid HTML with no duplicate element IDs, properly nested elements, and correct opening/closing tag usage, preventing parsing errors that could confuse assistive technologies. | Ongoing |
| 4.1.2 Name, Role, Value | A | All user interface components — buttons, links, form fields, tabs, accordions — expose their name, role, and state through standard HTML attributes or explicit ARIA markup so assistive technologies can accurately represent them. | Implemented |
| 4.1.3 Status Messages | AA | Dynamic status messages — such as "Item added to cart," "Order placed successfully," or form validation results — are announced to screen reader users via ARIA live regions without requiring keyboard focus to shift to the message. | Ongoing |
We have designed and tested our website to be compatible with the most widely used assistive technologies. The following combinations represent our primary testing targets for ensuring a barrier-free shopping experience.
Apple VoiceOver
VoiceOver on iOS (iPhone and iPad) and macOS is tested for browsing our product catalog, reading product descriptions, navigating to checkout, and completing a purchase. Our product image alt text is specifically written to be meaningful when read aloud by VoiceOver.
Android TalkBack
TalkBack on Android devices is tested for the same core shopping flows. Given that a significant share of our customers use Android smartphones — the very devices whose accessories we sell — this compatibility is a priority for us.
NVDA & JAWS (Windows)
NonVisual Desktop Access (NVDA) and Job Access with Speech (JAWS) are the two most widely used desktop screen readers. We test our site with NVDA + Chrome and JAWS + Edge to ensure our page structure, navigation, and product information are accurately conveyed.
Browser Zoom & Magnification
Our site layout is designed to remain fully functional at browser zoom levels up to 400%, and at OS-level magnification settings. Content reflows to a single column at high zoom levels rather than clipping or overlapping.
Voice Control (Dragon & iOS)
Interactive controls — buttons, links, form fields, and navigation items — are implemented with proper accessible names so they can be activated by voice command software such as Dragon NaturallySpeaking and iOS Voice Control.
High Contrast Modes
Our site is tested in Windows High Contrast Mode and with macOS Increase Contrast enabled to ensure that UI boundaries, focus indicators, and text remain clearly distinguishable when system-level contrast overrides are applied.
Our three product categories — Phone Cases & Screen Protectors, Charging Solutions, and Audio Accessories — each have specific content considerations that we address to ensure accessible shopping experiences.
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Phone Cases & Screen Protectors: Product images include alt text describing the case style (folio, bumper, slim), color, material (leather, silicone, polycarbonate), brand (e.g., Kate Spade, ZAGG), and compatible device model (e.g., "iPhone 15 Pro Max"). Color variant selections are labeled with text, not just a color swatch.
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Charging Solutions: Product listings for wall chargers, power banks, wireless pads, and cables include alt text and text-based specifications for wattage, connector type (USB-C, Lightning, Micro-USB), and brand (e.g., mophie, Belkin). Compatibility information is provided in text format on each product page.
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Audio Accessories: Earbuds, headphones, and Bluetooth speakers include descriptive alt text covering product name, brand (e.g., Skullcandy), form factor (over-ear, in-ear, true wireless), and key features (noise-cancelling, water-resistant). Technical specifications are presented in accessible data tables where applicable.
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Best Sellers Collection: Our Best Sellers page uses the same accessible markup as individual category pages — product cards include image alt text, brand name, product title, price (in text, not image), and an accessible "Add to Cart" button with product context passed to screen readers via aria-label.
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Product Filters & Sorting: Collection page filters (by brand, compatibility, price range) are implemented as accessible form controls with visible labels. Sort-by dropdowns are standard HTML select elements with keyboard support. Filter selections are announced to screen readers when applied.
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Pricing & Availability: Product prices are displayed in text format with the currency explicitly stated (USD). Sale prices show both the original and current price with text labels (e.g., "Was $39.99, Now $24.99"). In-stock and out-of-stock status is communicated in text, not color alone.
Cart & Checkout Accessibility
When an item is added to or removed from the cart, a screen reader announcement confirms the action via an ARIA live region.
All checkout form fields (name, address, email, phone, card number) have visible labels and are associated programmatically for screen reader users.
Validation errors identify the specific field by name and describe the issue in text (e.g., "Please enter a valid U.S. ZIP code").
The order confirmation page and confirmation email both present all order details in accessible plain text format.
Our order tracking page is keyboard and screen reader accessible, with tracking status conveyed in text.
We are transparent about accessibility gaps that we are actively working to resolve. The following limitations have been identified and are in our remediation queue. We believe customers deserve to know what barriers may exist before they attempt to use a feature.
Third-Party Product Images
Some product images supplied directly by brand manufacturers (Kate Spade, ZAGG, mophie, Skullcandy, Belkin) may contain alt text that is less descriptive than our own standard. We are systematically reviewing and rewriting alt text for all third-party supplied images.
Promotional Banners
Seasonal promotional banners — such as sale announcements and new arrival highlights — are occasionally implemented as images without sufficient alt text. We are establishing a quality review process to ensure all promotional content meets our alt text standard before publication.
Live Chat Widget
Our live chat tool is provided by a third-party vendor. While we have selected a vendor with accessible chat functionality, we have identified focus management issues in the chat widget on certain browser and screen reader combinations. We have submitted these findings to the vendor and are evaluating alternatives.
Shopify App Integrations
Our store uses a small number of Shopify apps for functions such as product reviews and loyalty programs. Accessibility within those app interfaces is governed by the respective app developers. We are auditing these integrations and have raised accessibility requirements with our app partners.
Because we ship to all 50 U.S. states, we are subject to a broad range of state-level accessibility laws that supplement federal ADA requirements. The following states have enacted laws or issued guidance with specific implications for commercial websites like ours.
| State | Applicable Law or Guidance | Key Requirement | Our Practice | Status |
|---|---|---|---|---|
| California | Unruh Civil Rights Act, Cal. Civ. Code § 51; California Government Code § 11135 | Full and equal access to business services; CA courts have extended Unruh Act to websites. Statutory damages of $4,000 per violation apply. | WCAG 2.1 AA implementation across all pages; accessible checkout and contact forms; accessible policy pages | Compliant |
| New York | NY Executive Law § 296 (Human Rights Law); NY Civil Rights Law § 40-c; NYC Admin. Code § 8-107 | Prohibition on disability discrimination in places of public accommodation; NY courts have found websites to be covered entities. | Accessible navigation, screen reader compatible product pages, keyboard-operable checkout | Compliant |
| Florida | Florida Civil Rights Act, Fla. Stat. § 760.08; Florida Accessibility in Electronic and Information Technology Act | Prohibition on disability discrimination; state electronic accessibility standards align with WCAG 2.0/2.1 | WCAG 2.1 AA-targeted implementation covers state standard requirements | Compliant |
| Texas | Texas Human Resources Code § 121.003; Texas Government Code § 2054.460 (state agency standard) | Non-discrimination in places of public accommodation; state agencies required to meet WCAG 2.0 AA | Our practices align with WCAG 2.1 AA, which exceeds the WCAG 2.0 AA baseline | Compliant |
| Illinois | Illinois Human Rights Act, 775 ILCS 5/5-102; Illinois Information Technology Accessibility Act (IITAA) | Non-discrimination in public accommodations; IITAA sets WCAG-aligned standards | WCAG 2.1 AA implementation; accessible all core shopping and support pages | Compliant |
| Washington | Washington Law Against Discrimination (WLAD), RCW 49.60.215; WA Digital Equity Act | Prohibition on disability discrimination in public accommodations; state focus on equitable digital access | Accessible design practices; responsive layout ensures access across device types | Compliant |
| Massachusetts | Massachusetts Public Accommodations Law, M.G.L. c. 272, §§ 92A, 98; MA Architectural Access Board | Strong public accommodation protections; MA has an active history of website accessibility enforcement | WCAG 2.1 AA targets apply; accessible forms and navigation throughout our site | Compliant |
| Iowa (Home State) | Iowa Civil Rights Act, Iowa Code § 216.7; Iowa Electronic and Information Technology Accessibility Standards | Non-discrimination in public accommodations; state agencies aligned to WCAG 2.0 AA | We are registered and based in Iowa; we meet and exceed the state baseline with WCAG 2.1 AA targeting | Compliant |
| All Other States | State human rights / civil rights acts; ADA Title III as federal floor | ADA Title III applies as the minimum federal standard in all 50 states | WCAG 2.1 AA targeting satisfies the DOJ-endorsed federal baseline applicable in all states | ADA Baseline Met |
This table is for informational transparency and does not constitute legal advice. State laws are subject to change and evolving judicial interpretation. If you believe our website does not meet your state's accessibility requirements, please contact us directly before initiating any formal complaint — we take all accessibility reports seriously and respond promptly.
If you encounter an accessibility barrier on our website — a page that is not keyboard navigable, an image without adequate alt text, a form field without a label, or any other issue that prevents you from completing your shopping or accessing information — we want to know about it. We treat every accessibility report as a priority.
Contact Us Directly
Send an email to support@thephonesupplyco.com with "Accessibility" in the subject line, or call us at +1 (319) 775-5011 during business hours. You may also use our contact form.
Describe the Issue
Tell us the page URL where you encountered the barrier, the assistive technology or browser you were using, and a description of the problem. The more detail you can provide, the faster we can reproduce and fix the issue.
We Acknowledge Within 2 Days
Our team will send a written acknowledgment of your report within 2 business days. We will confirm the issue, explain what we are doing to address it, and give you an estimated timeline for the fix.
We Provide Interim Assistance
If a barrier prevents you from completing a specific task — such as viewing a product or placing an order — we will assist you directly by phone, email, or live chat until the technical issue is resolved. We will not charge you any additional fee for this assistance.
Email Support
support@thephonesupplyco.com Response within 1 business dayPhone Support
+1 (319) 775-5011 Mon–Fri, 9:00 AM–5:00 PM Central TimeLive Chat
Available on website
During business hours onlyContact Form
Submit a Request Online Use subject: "Accessibility"Accessibility is not a project with a finish line — it is a continuous practice. The following measures describe how we maintain and improve accessibility across our website over time.
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Periodic Accessibility Audits: We conduct structured accessibility audits of our site — including product pages, collection pages, the checkout flow, and all policy pages — on a regular basis. Audit results are prioritized and tracked to completion.
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Theme and Code Review: When we update our Shopify theme or add custom code, we review changes for accessibility compliance before publishing. New features are evaluated against WCAG 2.1 AA criteria as part of our development process.
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Third-Party Vendor Review: Before integrating new Shopify apps or third-party tools, we evaluate their accessibility claims and, where possible, test them with assistive technologies. We give preference to vendors who provide accessibility documentation.
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Content Standards: All new product descriptions, policy pages, and blog content are written following plain-language guidelines and our internal alt text standards before publication.
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Annual Statement Review: This Accessibility Statement is reviewed and updated at least annually, or sooner when significant changes are made to our website or when new accessibility standards are published. The "Last Updated" date at the top of this page reflects the most recent review.
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Customer Feedback Integration: Accessibility complaints and reports submitted by customers are logged, tracked, and used to inform our audit priorities. Customer-reported issues are given priority in our remediation queue.
About Our Business
The Phone Supply Co.
The Illustrious King Limited Co.
95 Front St., Robins, IA 52328
United States
Mon–Fri, 9:00 AM–5:00 PM
Central Time (GMT-06:00)
Our commitment to accessibility is part of a broader commitment to transparency, consumer protection, and legal compliance. The following pages contain additional information relevant to your rights as a customer.
We Are Here to Help
If our website presents any barrier to you, please reach out. We will assist you personally and work to fix the issue for everyone.