Privacy policy
This Privacy Policy applies to all visitors and customers of www.thephonesupplyco.com, which is owned and operated by The Illustrious King Limited Co. (registered in Iowa, United States). By visiting our website or placing an order, you agree to the practices described in this policy. If you have any questions before ordering, please contact us at support@thephonesupplyco.com or call +1 (319) 775-5011, Monday–Friday, 9:00 AM–5:00 PM Central Time.
Every customer has the right to know exactly who is handling their personal data. The following information identifies the business responsible for this Privacy Policy and for all personal data collected through this website.
United States
We sell brand-name phone accessories and consumer electronics to customers located within the United States. Our product categories include:
We only collect information that is necessary to operate our store, process your orders, communicate with you, and comply with applicable law. Below is a complete, transparent breakdown of every category of data we collect.
When you place an order — or attempt to place one — we collect the information needed to process and ship that order. This includes:
If you create a customer account on our Shopify-powered store, we collect your name, email address, a hashed password, and your saved address(es). You are not required to create an account to shop with us — guest checkout is always available. Account data is used solely for order history access, faster future checkouts, and account management communications.
When you visit our website, our server logs and third-party analytics tools automatically collect technical data about your session. This is standard practice for any website and is used to keep the site secure, diagnose errors, and understand traffic patterns. This data includes:
When you contact us via email, phone, our Contact Us page, or live chat, we collect your name, contact information, the content of your message, and any attachments you provide. This information is used solely to respond to your inquiry and maintain an accurate support record. We do not use support messages for marketing without your explicit consent.
We collect information in three ways: directly from you, automatically when you use our website, and through third-party services that support our store operations.
When you complete a purchase, create an account, subscribe to our email list, submit a support request, or fill out any form on our website, you are directly providing us with information.
We use cookies — small data files placed on your browser — to keep your cart active, remember your preferences, prevent fraud, and understand how visitors use our site. Types of cookies we use:
When you complete a payment, our payment processors (such as Shopify Payments, PayPal, or Stripe) provide us with a transaction confirmation and tokenized billing data. We do not receive or store your raw card details — those are handled entirely by the payment processor under their own PCI DSS-certified environment.
We use your personal information only for the purposes listed below. We do not use your data in any way that you would not reasonably expect when shopping at an honest, U.S.-based online store.
Your name, shipping address, and contact information are used to process, pack, and ship your order via UPS or another carrier. Your email is used to send order confirmations, shipping notifications, and tracking information.
Transaction details are used to charge the correct amount and are passed to our payment processor to detect and prevent fraudulent orders. Suspected fraud may result in order cancellation and reporting to the appropriate authorities.
When you reach out regarding an order, a return, a warranty claim, or any other issue, we use the contact information and order details you provide to look up your account and resolve your request efficiently.
We send transactional emails (order confirmations, shipping updates, return status) to all customers. If you have opted in to our email list, we also send promotional emails about new products and offers. You can unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us at support@thephonesupplyco.com. Unsubscribing from marketing does not affect transactional emails related to active orders.
Anonymized and aggregated browsing data collected via cookies helps us understand how visitors navigate the site, which products are popular, and where the checkout experience can be improved. This data does not identify you personally.
We are required by law to retain certain transaction records (including purchase amounts, billing addresses, and tax data) for tax reporting purposes under IRS regulations and Iowa state tax law. We retain only what is legally required and for no longer than the applicable retention period.
We do not sell your personal information to any third party. We do share data with specific service providers who help us operate the store — but only the data they need, and only under strict contractual data processing agreements. The complete list of third parties we work with is disclosed below.
| Third Party | Purpose | Data Shared | Their Privacy Policy |
|---|---|---|---|
| Shopify Inc. | E-commerce platform, checkout hosting, order management | Name, address, order data, payment tokens | shopify.com/legal/privacy |
| UPS / Shipping Carriers | Order shipping and delivery | Name, shipping address, phone number | UPS Privacy Terms |
| Shopify Payments / PayPal / Stripe | Payment processing and fraud detection | Transaction amount, tokenized billing data | PayPal Privacy Policy |
| Google LLC (Analytics & Ads) | Website analytics, conversion tracking, and advertising | Anonymized IP, browsing behavior, ad click data | policies.google.com/privacy |
| Meta Platforms (Facebook / Instagram) | Retargeting advertising (Meta Pixel) | Hashed email, page visit events | facebook.com/privacy/policy |
| Gazelle (Trade-In Partner) | Device recycling and trade-in referral program | Referral click data only (no PII transferred) | gazelle.com/privacy |
| Law Enforcement / Legal Process | Legal compliance, court orders, fraud investigations | As required by law — minimum necessary | N/A — legal obligation |
We use third-party advertising and analytics tools to understand how our store performs and to show relevant ads to people who have visited our website. This section explains what tools we use, what data they access, and how you can opt out of each one.
Google Analytics uses anonymized cookies to track page views, session duration, traffic sources, and conversions. IP addresses are anonymized. We use this data to improve our store — not to identify individual visitors.
Opt out: Install the Google Analytics Opt-Out Browser Add-On.
We may run Google Shopping and search ads. Conversion tracking cookies tell us when an ad resulted in a purchase. Remarketing cookies may show our ads to previous website visitors across Google's network.
Opt out: Visit Google Ad Settings or enable "Do Not Track" in your browser.
The Meta Pixel tracks page visit events and may match hashed email addresses to Meta accounts to show our ads to people who visited our store. No raw personal information is sent directly to Meta.
Opt out: Visit Facebook Ad Preferences or use the Digital Advertising Alliance opt-out tool.
You may also opt out of interest-based advertising industry-wide through the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out tool. Most modern browsers also allow you to block third-party cookies entirely in your browser privacy settings. Note: blocking essential cookies may prevent the shopping cart and checkout from functioning correctly.
We retain personal information only as long as necessary for the purpose it was collected, or as required by U.S. law. The table below summarizes our retention schedule.
| Data Type | Retention Period | Reason |
|---|---|---|
| Order & transaction records | 7 years | IRS tax record requirements (26 U.S.C. § 6001) and Iowa state tax law |
| Customer account data | Until account deletion + 1 year | To fulfill any pending orders or outstanding warranty claims |
| Support & communications | 3 years from last contact | To maintain accurate service history for dispute resolution |
| Marketing email list | Until unsubscribe request | CAN-SPAM Act compliance |
| Analytics & cookie data | 26 months (Google Analytics default) | Industry standard for website performance tracking |
We take reasonable and industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
All data transmitted between your browser and our website is encrypted using SSL/TLS. Look for the padlock icon in your browser's address bar.
We never store raw card numbers. All payment data is tokenized and processed through PCI DSS-certified processors — we only receive a payment reference token.
Our store runs on Shopify's enterprise-grade infrastructure with built-in DDoS protection, intrusion detection, and automatic security patches.
Access to customer data is restricted to authorized personnel who need it to perform their job. We do not give third parties access to customer data beyond what is described in Section 5.
No method of transmitting data over the internet is 100% secure. While we implement strong safeguards, we cannot guarantee absolute security of your information. If you believe your account or data has been compromised, please contact us immediately at support@thephonesupplyco.com.
Multiple U.S. states have enacted consumer privacy laws that give residents specific rights over their personal data. Regardless of your state, we commit to honoring all reasonable privacy requests. The rights applicable to residents of specific states are explained below.
California residents have the most comprehensive privacy rights in the United States under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Your rights include:
How to exercise your rights: Submit a request through our dedicated page: Do Not Sell or Share My Personal Information, or via our Privacy Opt-Out Request Form.
We will verify your identity before fulfilling a data deletion or disclosure request and will respond within 45 days (extendable by an additional 45 days with notice). We will not discriminate against you — in pricing, service quality, or order fulfillment — for exercising your CCPA/CPRA rights.
Virginia residents have the right to access, correct, delete, and obtain a portable copy of their personal data, and to opt out of targeted advertising. To exercise these rights, contact us at support@thephonesupplyco.com with subject line "Virginia Privacy Request." We will respond within 45 days.
Colorado residents have rights similar to Virginia's VCDPA, including the right to opt out of profiling used for decisions that produce legal effects. Contact us at support@thephonesupplyco.com — subject line "Colorado Privacy Request."
Connecticut residents may request access to, correction of, or deletion of their personal data, and may opt out of targeted advertising. Requests should be directed to support@thephonesupplyco.com — subject line "Connecticut Privacy Request."
Texas residents may request access, correction, deletion, and portability of their personal data under the Texas Data Privacy and Security Act, effective July 1, 2024. Submit requests to support@thephonesupplyco.com — subject line "Texas Privacy Request."
Even if your state has not enacted a specific comprehensive privacy law, we extend the following baseline rights to all customers regardless of location: (1) the right to know what personal information we have about you; (2) the right to request deletion of your personal information, subject to legal retention obligations; and (3) the right to opt out of marketing communications at any time. To exercise any of these rights, email support@thephonesupplyco.com or use our Privacy Opt-Out Request Form.
Our website is not directed at, and is not intended for use by, anyone under the age of 13. We do not knowingly collect, use, or store personal information from children under 13 years of age. Our products — phone accessories and consumer electronics — are intended for adult consumers and teenagers aged 13 and above using the site under parental supervision.
We comply with the Children's Online Privacy Protection Act (COPPA, 15 U.S.C. § 6501 et seq.). If we discover that we have inadvertently collected personal information from a child under 13, we will delete that information immediately. If you believe your child has provided us with personal information without your consent, please contact us immediately at support@thephonesupplyco.com or call +1 (319) 775-5011.
We may update this Privacy Policy from time to time to reflect changes in our business practices, the services we use, or applicable law. When we make a material change, we will update the "Last Updated" date at the top of this page and, where appropriate, notify customers by email.
Your continued use of our website after an updated policy has been posted constitutes your acceptance of the updated terms. We encourage you to review this policy periodically. If you disagree with any update, please discontinue use of our website and contact us to discuss your concerns at support@thephonesupplyco.com.
Questions about this Privacy Policy, requests to access or delete your data, or any other privacy-related matter should be directed to us using the information below. We take all privacy inquiries seriously and aim to respond within 3–5 business days.
Include "Privacy Request" in the subject line with your full name and order number (if applicable).
Use this form to submit a formal opt-out, data access, or data deletion request under CCPA/CPRA and other applicable state laws.
The Illustrious King Limited Co.
95 Front St.
Robins, IA 52328
United States