Shipping policy
Please read this Shipping Policy carefully before placing your order at www.thephonesupplyco.com. By completing a purchase on our website, you agree to the terms described on this page. This policy covers all aspects of shipping, including rates, processing windows, carrier information, delivery timeframes, and your rights if something goes wrong in transit. If anything is unclear, please reach out to us before placing your order — we are happy to answer every question.
The Phone Supply Co. fulfills all orders from strategically located U.S. warehouses. Your order will ship from the warehouse nearest to your delivery address to minimize transit time. All three locations are operated and managed by The Illustrious King Limited Co.
The Phone Supply Co. ships exclusively to addresses within the contiguous United States and select non-contiguous states. We do not currently ship internationally. The following table clearly outlines exactly where we do and do not ship.
- All 48 contiguous U.S. states
- Alaska (AK) — extended delivery times may apply
- Hawaii (HI) — extended delivery times may apply
- International addresses (no country outside the USA)
- U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
- APO addresses (Army Post Office)
- FPO addresses (Fleet Post Office)
- DPO addresses (Diplomatic Post Office)
At this time, we are unable to guarantee delivery to P.O. Box addresses via our standard UPS carrier network. UPS does not deliver to all P.O. Box addresses. If you have a P.O. Box, we recommend contacting us at support@thephonesupplyco.com or +1 (319) 775-5011 before placing your order so we can confirm your address can be reached. Providing both a physical street address and a P.O. Box increases the chance of a successful delivery.
We believe shipping costs should be simple, transparent, and visible before you reach checkout. Our rates are fixed and based solely on your order subtotal — not on your location, package weight, or any other variable. No surprises at checkout.
| Order Subtotal | Shipping Method | Shipping Cost | Carrier |
|---|---|---|---|
| Under $50.00 | Standard Shipping | $8.00 (flat rate) | UPS Ground / UPS Mail Innovations |
| $50.00 and above | Free Standard Shipping | FREE — $0.00 | UPS Ground / UPS Mail Innovations |
All product prices and shipping rates on this website are displayed in United States Dollars (USD). No foreign exchange conversion is applied at checkout. Your payment card issuer may charge a foreign transaction fee if your card is issued outside the United States, which is beyond our control.
The $50.00 free shipping threshold is calculated based on your order subtotal after any discounts or coupon codes are applied, but before taxes are added. If your discount brings your subtotal below $50.00, the $8.00 flat rate will apply automatically at checkout.
Your complete order total — including any shipping charge and applicable sales tax — is displayed on the checkout page before you confirm your purchase. You will never be charged any amount beyond what is shown and confirmed at checkout. We do not add handling fees, fuel surcharges, or residential delivery fees to customer orders.
Our daily order cut-off time determines whether your order will begin processing on the same business day or on the following business day. Please review the schedule below to understand exactly when your order will enter our fulfillment queue.
Central Standard Time (CST / GMT-06:00, Chicago). Orders placed before 1:00 PM on a business day (Monday–Friday, excluding federal holidays) will begin processing on the same day. Orders placed after 1:00 PM will begin processing on the next business day.
- Monday — Processing day
- Tuesday — Processing day
- Wednesday — Processing day
- Thursday — Processing day
- Friday — Processing day (before 1:00 PM CT)
- Saturday — No processing (weekend)
- Sunday — No processing (weekend)
We do not process or ship orders on the following U.S. federal holidays. Orders placed on these days will begin processing on the next business day:
From the moment you place your order to the moment it arrives at your door, every step is transparent. Below is a complete breakdown of each phase of your order's journey, including the time you can expect each phase to take.
All delivery timeframes stated on this page are estimates, not guarantees. Actual delivery times depend on UPS's network performance, your delivery location, local weather and road conditions, and peak shipping season volumes. The Phone Supply Co. is not responsible for carrier delays that are outside our control. If your order has not arrived within 15 business days of your ship date, please contact us at support@thephonesupplyco.com and we will investigate with UPS on your behalf.
We ship exclusively with UPS (United Parcel Service), one of the United States' most trusted and reliable national carriers. All tracking is provided automatically and you will never have to ask us for a tracking number — it comes to you proactively.
The majority of our shipments use UPS Ground, which provides reliable door-to-door delivery across the continental United States. UPS Ground offers real-time tracking updates from the moment your package is scanned into the UPS system.
For lighter, smaller packages, we may use UPS Mail Innovations — a hybrid service where UPS handles sorting and long-distance transportation, then transfers the package to the U.S. Postal Service (USPS) for final-mile delivery. Your tracking number will work on both the UPS and USPS tracking portals.
Once your order ships, you receive an automated shipping confirmation email containing your UPS tracking number and a direct tracking link. You can also track your order directly from our Order Tracking page at any time using your order number and email address.
You will receive your tracking number via email within 24–48 hours of your order shipping. Please allow up to 24 additional hours for the UPS tracking page to show live updates after your tracking number is issued, as the first scan happens when UPS physically receives the package at their facility.
Every order shipped from The Phone Supply Co. is packaged with care. Our products — including phone cases, screen protectors, audio accessories, charging cables, and power banks — are fragile electronics that require appropriate protective packaging to arrive in perfect condition.
We use rigid, corrugated cardboard boxes or padded poly mailers selected based on the size and fragility of your items. Outer packaging is selected to minimize movement and absorb impact during transit.
Items are secured with paper fill, bubble wrap, or foam inserts as appropriate for the product. We aim to eliminate free movement within the box entirely, so your products cannot rattle, slide, or impact each other.
Every order is inspected by our warehouse team before it is sealed and dispatched. This inspection confirms that the correct item was picked, that its original manufacturer packaging is intact, and that no visible damage is present before shipment.
A physical packing slip is included inside every shipment for your reference. The packing slip lists all items in your order by name and quantity. For privacy, the packing slip does not include pricing information. A digital invoice is sent to your email at the time of purchase.
We are committed to reducing our environmental footprint throughout the fulfillment process. We use recyclable corrugated cardboard boxes and paper-based cushioning wherever possible, minimizing our use of plastic void fillers and single-use plastics. We right-size our packaging to avoid unnecessary material waste. We will continue to improve our packaging practices as sustainable alternatives become available and economically viable without compromising product protection.
Providing a complete and accurate shipping address is your responsibility as the customer. Please double-check all address fields — including apartment or unit numbers — before confirming your order. An incorrect address is one of the most common causes of delayed or undeliverable packages.
Our checkout system uses an automated address validation tool to verify that your shipping address appears to be a valid, deliverable U.S. address. If the system flags your address as unrecognized or incomplete, you will be prompted to review and correct it before completing your order. If our team flags an address concern after the order is placed, we will contact you by email before shipping.
If you realize you entered an incorrect shipping address after placing your order, contact us immediately at support@thephonesupplyco.com or +1 (319) 775-5011. Address changes must be requested within 24 hours of placing your order, and only before the order has been handed to UPS. Once a package is in transit, we cannot intercept or redirect it without the carrier's cooperation, and UPS may charge a fee for address correction requests.
If a package is returned to us or undeliverable because the customer provided an incorrect, incomplete, or undeliverable address, the customer is responsible for the original outbound shipping cost. If you would like us to reship the order to a corrected address, the actual cost of re-shipment will apply. We will not re-ship to an address that appears outside the acceptable delivery zones noted in Section 2.
We process orders quickly to ensure prompt dispatch. Because of this, there is a limited window during which changes or cancellations can be accommodated. Please act quickly if you need to modify your order after placing it.
You may cancel your order without penalty within 24 hours of placing it, provided it has not yet been processed and handed to our carrier. To request a cancellation, contact us at support@thephonesupplyco.com with your order number in the subject line. Please note that orders placed close to the 1:00 PM CT cut-off may enter fulfillment very quickly.
Once your order has been picked up by UPS, it can no longer be cancelled. The package is in transit and we do not have the ability to recall it mid-shipment. If you no longer want the item, you must allow the delivery to complete and then initiate a return through our Return & Refund Policy. Please do not refuse a delivery — doing so may result in additional return shipping costs being deducted from your refund.
If you need to change an item, size, color, or quantity in your order, contact us within 24 hours of placing it. We will do our best to accommodate modifications before your order enters the packing stage. We cannot guarantee modifications will be possible for all orders, particularly those placed close to the 1:00 PM cut-off time. Changes to orders may not be possible once the warehouse team has picked and packed the items.
Most deliveries go smoothly — but occasionally a package cannot be delivered successfully. Below is a clear explanation of what happens in each failure scenario and what you need to do.
If UPS attempts delivery and no one is available to receive the package, they will leave a delivery notice and make additional delivery attempts on subsequent business days. UPS typically makes up to 3 delivery attempts. You can reschedule delivery or arrange a hold for pickup directly with UPS using your tracking number at ups.com.
If UPS is unable to deliver your package after multiple attempts and cannot locate a safe delivery location, the package will be returned to our warehouse. We will contact you by email once we receive the returned package. At that point, you may request a re-shipment (shipping cost applies) or a refund of your order subtotal minus the original shipping cost.
If a package is refused at delivery and returned to us, the outbound shipping cost will be deducted from any refund issued. We strongly advise against refusing delivery — if you have an issue with your order, please accept delivery and contact us within 48 hours so we can resolve the problem through our Return & Refund Policy.
If a delivery fails because the customer provided an incorrect or incomplete shipping address, the customer is responsible for any additional re-shipping costs. If the package is returned to us due to an address error, we will email you with options. The original outbound shipping cost is non-refundable in this scenario.
While the vast majority of orders arrive without incident, transit problems can occur. We take every issue seriously and will work with you to resolve any problem as quickly as possible. Here is exactly what to do in each scenario and what you can expect from us.
If your tracking information shows no movement for 5 or more consecutive business days, or if your package has not arrived within 15 business days of the ship date, please contact us at support@thephonesupplyco.com. We will open a lost package investigation with UPS on your behalf. If UPS confirms the package is lost, we will issue a full replacement shipment or a complete refund — your choice — at no cost to you.
Carrier delays may occur during peak shipping seasons (especially November–December), due to extreme weather events, natural disasters, or other disruptions outside our control. These delays do not constitute a breach of our shipping commitment. We will keep you informed of any known widespread delays. If your order is significantly overdue based on the estimated delivery window, contact us and we will follow up with UPS.
If you receive a package that shows external damage, photograph both the outer packaging and the damaged product before opening it fully. Contact us within 48 hours of delivery at support@thephonesupplyco.com with clear photos of the packaging and the damaged items. We will arrange a replacement or full refund. Do not discard the damaged packaging — we may need it to file a carrier claim.
If your package contains an incorrect item or is missing an item from your order, contact us within 48 hours of delivery at support@thephonesupplyco.com with your order number and a description of the discrepancy. Include a photo of what you received. We will investigate and either send the correct item or issue a refund at no cost to you.
We consider an order delivered once UPS marks it as "Delivered" in their tracking system to the address provided at checkout. The Phone Supply Co. is not responsible for packages that are stolen or lost after a confirmed delivery scan. If you are concerned about package theft at your address, we recommend requiring a signature at delivery (contact us before your order ships to request this), having your order shipped to a workplace address, or using UPS My Choice to redirect to a UPS access point for secure pickup. If your package shows as delivered but you did not receive it, please first check with neighbors and any building management, then file a police report, and contact your homeowner's or renter's insurance. Contact us as well and we will assist where we are able.
All product prices on our website are shown in U.S. Dollars, exclusive of applicable sales tax. Sales tax is calculated and displayed separately at checkout based on your shipping address, before you confirm your purchase. There are no hidden fees.
Following South Dakota v. Wayfair, Inc., 585 U.S. 162 (2018), online retailers must collect sales tax based on economic nexus thresholds. We collect sales tax in all states where we have physical nexus (warehouse presence) and in states where we have exceeded economic nexus thresholds through sales volume.
Iowa (IA) New Jersey (NJ) Texas (TX) Missouri (MO)
Sales tax is automatically calculated by our Shopify checkout system using your delivery address ZIP code and the combined state, county, city, and district tax rates applicable to your location. Phone accessories — including cases, chargers, cables, screen protectors, headphones, and power banks — are subject to general merchandise sales tax rates in the majority of U.S. states. The exact tax amount is shown clearly on the checkout summary page before payment.
The total amount charged to your payment method is the product subtotal, plus any applicable shipping charge, plus applicable sales tax — exactly as displayed and confirmed on the checkout page. We do not add any charges after checkout is complete. All amounts are in United States Dollars (USD). A digital invoice documenting the full breakdown is sent to your email address immediately after purchase.
As a retailer serving all 50 U.S. states, we operate in full compliance with all applicable federal and state consumer protection laws governing online purchases and product delivery. The following overview highlights state-specific rules most relevant to shipping timelines, delivery disclosures, and your consumer rights when ordering from us.
The FTC's Mail, Internet, or Telephone Order Merchandise Rule governs all online retail transactions in the United States. Under this rule, The Phone Supply Co. is required to ship your order within the timeframe stated in our advertising — or if no timeframe is stated, within 30 days of receiving payment authorization.
- If we cannot ship within the stated timeframe, we must notify you promptly by email.
- You will be given the opportunity to consent to a delay or cancel your order for a full refund.
- If you choose to cancel, we will issue a full refund within 7 business days of your cancellation request.
- We may not substitute a different item for the one ordered without your prior consent.
| State | Applicable Law | Shipping-Relevant Consumer Rights | Our Compliance Approach |
|---|---|---|---|
| California | CLRA (Cal. Civ. Code § 1750); Cal. Civ. Code § 1723 (refund for undelivered goods); Song-Beverly Consumer Warranty Act | Retailers must conspicuously post return and shipping policies. Right to a full refund if goods are not delivered within the promised timeframe. Implied warranties on consumer goods cannot be disclaimed. | Shipping policy publicly posted. Delivery timeframes stated clearly. Full refunds issued for undelivered goods within 15 business days of the ship date. |
| New York | NY Gen. Business Law § 218-a (refund on mail order failure); NY Gen. Business Law §§ 349–350 (deceptive trade practices) | Mail order retailers must notify customers within 8 weeks if an item cannot be shipped and must offer a full refund. Refund policies must be clearly disclosed at the point of sale. | We notify customers of shipping delays within the FTC Rule window (before the 30-day FTC limit and well within the 8-week NY limit). Refund policy is prominently linked on all relevant pages. |
| Texas | TX Deceptive Trade Practices Act (Bus. & Com. Code § 17.41); TX Bus. & Com. Code § 601 (mail order) | Protection against false advertising of delivery timelines. Right to a refund or replacement for goods not delivered as advertised. Texas residents may pursue up to 3x actual damages for knowing violations. | Delivery estimates on this page reflect actual, achievable timeframes — not aspirational ones. We fulfill from our Farmers Branch, TX warehouse, which reduces transit time for many Texas orders. |
| Florida | FL Deceptive & Unfair Trade Practices Act — FDUTPA (§ 501.201) | Mail-order retailers must ship within the time stated or within 30 days. Right to cancel and receive a full refund for non-delivery. Actual damages plus attorney's fees for deceptive delivery practices. | Our 1–3 business day processing + 5–8 business day transit window is stated clearly and is our actual operational standard. Florida customers receive the same delivery terms as all other U.S. customers. |
| Illinois | IL Consumer Fraud & Deceptive Business Practices Act (815 ILCS 505/2) | Protection against misrepresenting shipping timelines or delivery terms. Right to actual damages for deceptive practices in online transactions. | Shipping timeframes on this page are accurate and based on real operational data. We do not advertise expedited shipping options that we cannot reliably fulfill. |
| Washington | WA Consumer Protection Act (RCW 19.86.020) | Deceptive acts including misrepresenting delivery timelines are actionable. Washington residents may recover treble damages up to $25,000 per violation for CPA violations. | All shipping timeframes and rate disclosures on this page are accurate, complete, and not deceptive. Washington residents have full access to our return and contact information. |
| Michigan | MI Consumer Protection Act (MCL § 445.903); MI Regulation of Collection Practices Act | Misrepresentation of delivery timelines or shipping charges constitutes an unfair trade practice. Damages of at least $250 for knowing violations. Right to refund for undelivered items. | Shipping costs and timelines are clear before purchase. No additional shipping-related charges are added after checkout. |
| New Jersey | NJ Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.) | One of the strongest consumer fraud statutes in the U.S. — treble damages plus mandatory attorney's fees. Applies to online retail transactions shipped to NJ addresses. Deceptive shipping disclosures are actionable. | Our NJ warehouse (Pennsauken Township) means many NJ orders benefit from the fastest transit times in our network. All disclosures are accurate and complete. |
| Pennsylvania | PA Unfair Trade Practices & Consumer Protection Law (73 P.S. § 201-1) | Right to actual damages or $100, whichever is greater. Treble damages for knowing violations. Shipping policy must not be misleading. Delivery timelines must be achievable and disclosed before purchase. | Shipping policy is publicly available at all times. Delivery estimates are based on actual UPS transit data from our NJ and MO fulfillment centers to Pennsylvania addresses. |
| Massachusetts | MA Consumer Protection Act (M.G.L. ch. 93A) | Up to 3x damages plus attorney's fees for willful violations. Shipping practices that create a misleading impression about delivery timelines are actionable. 30-day written demand notice required before suit. | All Massachusetts customers receive the same full shipping policy disclosures and the same FTC Rule protections — including prompt notification of any delay and a full refund option. |
| Georgia | GA Fair Business Practices Act (O.C.G.A. § 10-1-390) | Right to actual damages for deceptive or unfair business practices including misleading shipping disclosures. 30-day written demand notice required before civil suit. | All shipping information is accurate, clearly presented, and updated whenever our carriers or processes change. We respond promptly to all delivery-related complaints. |
| Ohio | OH Consumer Sales Practices Act (O.R.C. § 1345.01) | Right to rescind transaction within a reasonable time if goods are not delivered as described. Damages of at least $200 for knowing violations. Delivery claims must be truthful. | Ohio customers are covered by the same delivery guarantees stated on this page. We do not represent our delivery speeds as faster than they actually are. |
| Arizona | AZ Consumer Fraud Act (A.R.S. § 44-1521) | Protection against deceptive acts in the sale of merchandise including misrepresentation of delivery timelines. AG may seek civil penalties up to $10,000 per violation. | Delivery windows, shipping costs, and carrier identity are disclosed fully on this page before any purchase is made. |
| North Carolina | NC Unfair & Deceptive Trade Practices Act (G.S. § 75-1.1) | Mandatory treble damages for willful violations. Attorney's fees awarded to prevailing plaintiff. Broad scope — covers all advertising, order confirmation, and post-sale conduct related to delivery. | Our shipping disclosures are accurate, complete, and designed to set realistic expectations — not to induce purchases through misleading delivery claims. |
| Colorado | CO Consumer Protection Act (C.R.S. § 6-1-101) | Deceptive trade practices including false representations about delivery timelines are actionable. Right to actual damages and, in some cases, attorney's fees. | Colorado customers receive the same full policy disclosures and delivery rights as all other U.S. customers. Our contact information is available at all times for shipping-related concerns. |
| Iowa (Home State) |
Iowa Consumer Fraud Act (Iowa Code § 714H); Iowa Uniform Commercial Code (Iowa Code Ch. 554) | Right to actual damages plus attorney's fees for fraudulent or deceptive practices. UCC Article 2 governs the sale of goods including delivery obligations. Seller must tender goods within a commercially reasonable time as agreed. | As an Iowa-registered LLC, we operate under Iowa law and take our obligations to Iowa and all U.S. customers with the utmost seriousness. Delivery terms stated on this page constitute our commitment to all customers. |
This table summarizes key state-specific considerations relevant to shipping and delivery and is not a complete legal reference. Laws change. For advice specific to your situation, consult a licensed attorney or your state attorney general's office. Your rights under federal law — including the FTC Mail Order Rule and the FTC Act — apply regardless of your state of residence.
Shipping volumes increase significantly during the holiday season and other peak retail periods. While we maintain the same processing standards year-round, carrier transit times during these periods can be longer than our standard estimates due to high package volume across the entire UPS network.
The period from mid-November through December 31 is the highest-volume shipping period of the year. UPS experiences network-wide delays during this period, particularly in the weeks immediately before Thanksgiving, Christmas, and New Year's Day. We recommend ordering at least 2 weeks before any gift-giving deadline during this period to ensure timely arrival.
Other periods that may experience elevated shipping volumes include Valentine's Day (early February), Mother's Day (early May), Father's Day (mid-June), Back-to-School season (July–August), and Prime Day / major online sales events. During these periods, allow extra time beyond our standard 6–11 business day total estimate.
Severe weather events (hurricanes, blizzards, ice storms, tornadoes), natural disasters, labor actions, pandemics, or other events outside our control may delay both our processing operations and UPS transit times. The Phone Supply Co. is not liable for delivery delays caused by such force majeure events, but we will communicate known delays to affected customers as promptly as possible.
If you have any question about your order, a shipment, a tracking number, or anything else covered in this policy — do not hesitate to contact our team. We respond to all shipping-related inquiries within one business day, Monday through Friday.
Available on Website
During business hours only95 Front St., Robins, IA 52328
United States
We reserve the right to update or modify this Shipping Policy at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised. We encourage you to review this policy before placing an order, particularly if you are a returning customer. Changes that affect existing orders will not apply retroactively — orders will be shipped under the policy terms that were in effect at the time of purchase.
Our complete legal and policy framework is publicly available at all times. We encourage you to read our other policies that are directly related to your purchase and shipping experience.
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time to assist with any shipping question, tracking inquiry, or delivery issue.
© 2026 The Illustrious King Limited Co. All rights reserved. Trade name: The Phone Supply Co. • 95 Front St., Robins, IA 52328, United States • support@thephonesupplyco.com