Your 30-day return window begins the moment UPS marks your package as "Delivered" in its tracking system — not when you open the package, not when you discover an issue, and not when the package arrives at your door. The delivery confirmation timestamp recorded by UPS is the official start date.

The 30-day window runs on calendar days — weekends and holidays count. If your package was delivered on June 1, your return must be initiated (your email sent to us) by June 30 at the latest. Requests received on day 31 or later cannot be accepted.

"Initiating a return" means sending your return request email to support@thephonesupplyco.com within the 30-day window. You do not need to have the item physically shipped back within 30 days — only the initial contact must be made within the window.

Must be returned in original retail packaging with all tags, stickers, and inserts. The case must show no evidence of having been fitted onto or used on any device. Any scuff marks, mounting residue, or fitting impressions make the item ineligible for return.

Opened or applied screen protectors cannot be returned. Screen protectors (including ZAGG products and all brands) are one-time-use items. If the inner packaging has been opened, the film removed from its backing, or the protector applied to a device even temporarily, the item is ineligible for return under any circumstances.

Must be completely unused and returned in original sealed packaging. Chargers and cables that show any signs of being plugged into a device — including cable end wear, plug contact marks, or bent prongs — are ineligible. Power banks must be fully sealed and uncharged.

Must be in completely sealed, unopened original packaging. In-ear and over-ear audio products are classified as personal hygiene items. Once the packaging has been opened, they cannot be returned, exchanged, or resold. This policy applies to all Skullcandy, Beats, and other audio brand products.

Must be unused, in original packaging, with all included cables, documentation, and accessories. Speakers must not have been powered on, paired to a device via Bluetooth, or connected to any audio source. Battery charge indicators must remain at factory default.

Wireless charging pads, MagSafe-compatible accessories, and multi-device charging stations must be returned fully unused and sealed. Products from brands like mophie and Belkin must be in their original retail packaging with all stickers, inserts, and device-specific accessories included.

When your return is approved and the item passes inspection, you receive a refund for the full purchase price of the product — nothing deducted, nothing withheld. We believe charging customers a fee for returning a product they simply didn't want is unfair. So we don't do it.

The fastest and most reliable path to getting the right product is a two-step process:

Phone accessories — particularly phone cases for specific models — have limited stock per variant. Holding an item during a return-and-inspection cycle (which can take 10–15 days) creates real risk that the item sells out in the meantime. The return-and-reorder process ensures you always get the product you want without delays, and you keep full flexibility over your purchase decision. If a specific variant sells out before your refund posts, contact us and we'll do our best to accommodate.

If any of the following situations apply, we cover 100% of return shipping with a prepaid UPS label sent to your email within 1 business day:

If any of the following applies, return shipping is the customer's responsibility:

We ship all outbound orders via UPS and recommend using UPS for returns as well. This keeps tracking consistent across our system. When we provide a prepaid return label for defective or incorrect items, it will always be a UPS label. If you are paying for return shipping yourself, UPS Ground is typically the most cost-effective option for small parcels.

You may also return via USPS, FedEx, or DHL — any carrier that provides a valid tracking number. The key requirement is that the shipment must be fully trackable end-to-end. We cannot process a return for a package we cannot track and confirm received. Untracked or "First Class" mail shipments without tracking are not acceptable for returns.

Use the original manufacturer box inside a plain outer shipping box for best protection. If the original box is unavailable, use an appropriately sized corrugated shipping box with adequate padding (bubble wrap, foam, or packing peanuts). Do not use tissue paper or thin envelopes for fragile items. Items arriving damaged due to inadequate packing may be deemed ineligible for return.

Always retain your carrier receipt and tracking number until your refund has been fully processed and confirmed. If a package is lost in transit during the return journey, we require your tracking number to investigate. We are not responsible for packages lost in return transit that cannot be tracked. See Section 16 for lost return details.

Any in-ear, over-ear, or around-ear audio product (including earphones, earbuds, and headphones with ear cushions) that has been removed from its original factory-sealed packaging is non-returnable. This is a hygiene policy and applies to all brands including Skullcandy and Beats. Sealed, unopened product IS eligible.

Screen protectors and tempered glass shields (including ZAGG products and all other brands) that have had their packaging opened, protective film removed, or adhesive layer exposed are permanently non-returnable. Once a screen protector has been applied to a device — even temporarily and then removed — it cannot be returned.

Items returned outside the 30-calendar-day window from the UPS delivery date will be declined. We cannot make exceptions to this deadline, as our inventory and accounting systems lock order records after this period. Items received after the window expires will be returned to sender at our discretion.

Items that have been physically damaged, cracked, dropped, submerged in liquid, exposed to extreme heat, or otherwise made non-functional or cosmetically imperfect by the customer after delivery are not eligible for return or refund. Damage clearly resulting from misuse voids return eligibility.

Items returned without their original retail packaging, with missing cables, adapters, manuals, or warranty documentation will be ineligible for a full refund. A partial refund may be considered at our sole discretion based on the value of the missing components — but return is not guaranteed in this situation.

Products explicitly marked "Final Sale" or "No Returns" at the time of purchase are not eligible for return or refund. This designation, when used, will be displayed prominently on the product page prior to and during checkout — you will not be surprised by this at return time.

It is your responsibility to initiate your return request within 30 calendar days of delivery. We do not send return deadline reminders. Mark the delivery date when you receive your package and act promptly if you need to return.

You are responsible for packing the return well enough to survive transit. Items damaged during return shipping due to inadequate packaging may fail inspection. Use appropriate cushioning and a sturdy outer box.

Write or attach your RMA number visibly on the outside of the return package. Packages that arrive without an RMA number cannot be immediately matched to your order and will be delayed.

You must ship via a carrier that provides real-time tracking. After dropping off the package, send us the tracking number immediately. Without tracking, we cannot confirm receipt and cannot process your refund.

Hold onto your carrier receipt, tracking number, and any proof of drop-off until your refund has been confirmed. You will need this documentation if your package is delayed, lost, or if a carrier claim needs to be filed.

Once you ship a return, the package is in your care and custody until our warehouse confirms receipt. If it is lost or damaged in transit, the claim is yours to file with the carrier. We strongly recommend purchasing shipping insurance for returns valued over $50.

We will respond to every return request email within 1 business day (Monday–Friday, 9:00 AM–5:00 PM CT). You will receive either an approved RMA with instructions, or a clear explanation if the request cannot be approved, with any options available to you.

When the return is due to our error — wrong item, defective product, or transit damage — we will email you a prepaid UPS return label within 1 business day of approving your return request. You pay nothing for return shipping in this scenario.

Our warehouse team inspects all returned items within 2 business days of the package arriving at our facility. We document the inspection thoroughly — including the condition of the item, completeness of accessories, and packaging — and keep this record on file.

You will receive an email notification when (a) your return is received, (b) inspection is complete, and (c) your refund has been initiated. We never silently process or silently deny a return. If a return is declined, we will tell you clearly why and what your options are.

Approved refunds are submitted to your original payment method within 3–5 business days of inspection approval. We do not hold refunds unnecessarily. Once submitted, the timeline for the credit to appear in your account is controlled by your bank or card issuer, not by us.

If you need documentation of a return — inspection report, refund transaction reference, or written confirmation of a denial — we will provide it. Contact support@thephonesupplyco.com with your order number and the specific documentation needed.

Before opening a package that has visible external damage (dents, holes, crushed corners, moisture marks), take photos of the outer box from all angles. This documentation is essential for any carrier damage claim we may need to file on your behalf.

Take clear photos or a short video of the outer box, the manufacturer packaging, and the product itself — including any visible damage or defect. For missing items, photograph everything that was inside the box. Quality documentation leads to faster resolutions.

Email support@thephonesupplyco.com with subject "Issue with Order – [Order Number]". Attach your photos or video and describe the problem clearly. Include your order number and the specific item affected.

Upon confirming the issue, we will offer you the choice of (a) a full refund to your original payment method, or (b) a free replacement shipped to you at no additional charge. A prepaid UPS return label will be provided for the defective or incorrect item, and you are never charged for return shipping in these situations.

If you contact us within 24 hours of placing your order, we will attempt to cancel it before it enters the fulfillment queue. If successfully cancelled, you receive a full refund to your original payment method within 3–5 business days.

Our fulfillment team typically picks, packs, and labels orders within 24 hours of placement, often within the same business day. Once an order is marked "picked and packed" in our system, it cannot be cancelled.

In this case, you must wait for delivery and then initiate a standard return following the process in Section 6. The 30-day return window applies from the date of delivery.

Once an order has been scanned by UPS and is in transit, cancellation is not possible. We cannot recall a package in transit. You must wait for delivery and then follow the standard return process.

Do not refuse delivery — refused packages often take weeks to be returned and may be lost in the process. Accept the delivery and initiate a return through our normal channel for the fastest resolution.

The Phone Supply Co. is not responsible for return shipments that are lost, stolen, or damaged while in transit from you to our warehouse. Until a returned package physically arrives at our facility and is scanned in, the responsibility for the shipment lies with the customer. We cannot issue a refund for a package we have not received.

Always keep your carrier receipt and tracking number. If your tracking shows the package is stuck in transit or was marked undeliverable, contact the carrier directly to open a trace. Share the tracking number with us and we will assist with documentation. If shipping insurance was purchased, file a claim with the carrier — most claims for lost packages are resolved within 8–15 business days.

We strongly recommend purchasing shipping insurance for any return shipment with a product value exceeding $50. UPS, USPS, FedEx, and DHL all offer add-on insurance at the time of drop-off. The cost is minimal (typically $1.50–$3.00 for most phone accessories) and completely protects you in the event of a lost or damaged return shipment.

Packages arriving without a valid RMA number are placed in a review queue. Our team will attempt to identify the sender from the shipping label and contents. If identified and matched to an order, we will contact you by email. If we cannot identify the sender within 10 business days of receipt, the item may be processed for disposal or donation with no refund issued.

The single most important thing you can do to avoid delays is to write your RMA number clearly on the outer box before shipping. The RMA number is provided in your approval email and is unique to your return. A clearly marked package is scanned in and matched to your account immediately upon arrival, beginning the inspection process that same day.

The Phone Supply Co. accepts no liability for the condition, security, or handling of packages received without prior authorization. We cannot guarantee that items in unapproved packages will be secured or returned in the same condition received. Always obtain an RMA before shipping anything back to us.

Return fraud — including false damage claims, item swap schemes, and chargeback fraud — may constitute mail fraud (18 U.S.C. § 1341), wire fraud (18 U.S.C. § 1343), or theft by deception under applicable state law. We cooperate fully with law enforcement in cases where fraud is substantiated.

All returned items are logged, weighed, photographically documented, and inspected upon arrival. If a returned package contains a product different from what was originally shipped to you, we will place an immediate hold on the refund, notify you, and begin an investigation before taking any further action.

Filing a credit card chargeback for a transaction where a legitimate return was in process, or for an order that was validly fulfilled, is a form of payment fraud. We maintain detailed transaction records, order documentation, shipping proof, and communication logs. All chargeback disputes are contested with full documentation.

We handle all return-related personal data — including return shipping labels, order records, and correspondence — in accordance with our Privacy Policy. Return package labels are treated as confidential records. We do not share your personal information with unauthorized third parties during the return process.

California consumers are protected by the Consumer Legal Remedies Act (CLRA, Civil Code §§ 1750–1784) and the Song-Beverly Consumer Warranty Act. If an item is defective, California law may provide remedies including repair, replacement, or refund. California's consumer protection law is among the broadest in the nation. Our policy honors all California statutory rights. If a product is defective, California consumers retain remedies under Song-Beverly regardless of our stated return policy terms.

Under New York General Business Law §218-a, retail merchants must post their refund policy conspicuously. We have done so here and on our website's Refund Policy page. New York consumers who believe they have been misled about a return policy may also file a complaint with the New York State Attorney General's Consumer Frauds Bureau.

The New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.) is one of the country's strongest consumer protection statutes. It prohibits unconscionable commercial practices, deception, and misrepresentation. As a business with physical presence in New Jersey, we are directly subject to this law and comply fully. NJ consumers who believe they have been treated unfairly may contact the NJ Division of Consumer Affairs.

The Texas Deceptive Trade Practices–Consumer Protection Act (DTPA, Tex. Bus. & Com. Code §§ 17.41–17.63) provides Texas consumers with statutory remedies for deceptive acts. As a business with warehouse operations in Texas, we are subject to DTPA compliance. Texas consumers have three years from the date of a deceptive act to file a claim.

The Missouri Merchandising Practices Act (MMPA, Mo. Rev. Stat. §§ 407.010–407.556) prohibits unfair, deceptive, or fraudulent practices in connection with the sale or advertisement of merchandise. As a business with warehouse operations in Missouri, we are subject to MMPA compliance. Missouri consumers may file complaints with the Missouri Attorney General's Consumer Protection Division.

Iowa is our state of business formation. The Iowa Consumer Fraud Act (Iowa Code § 714H) prohibits fraudulent or deceptive practices in connection with consumer transactions. As the governing state of our business entity, Iowa law governs the interpretation of this policy except where superseded by federal law or a customer's home-state law that provides greater protections.

Florida's Deceptive and Unfair Trade Practices Act (FDUTPA, Fla. Stat. §§ 501.201–501.213) provides Florida consumers with the right to bring private actions for deceptive or unfair commercial practices. Our policy complies with FDUTPA's requirements for clear and conspicuous disclosure of return policy terms.

Washington's Consumer Protection Act (RCW 19.86) prohibits unfair methods of competition and unfair or deceptive acts in trade or commerce. Washington consumers have standing to bring private lawsuits for CPA violations and may recover actual damages plus attorney's fees. We comply fully with Washington CPA requirements.

The Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/1 et seq.) prohibits unfair methods of competition and deceptive acts in commerce. Illinois consumers who believe our policy has been applied in a deceptive manner may contact the Illinois Attorney General's Consumer Fraud Bureau.