Warranty Policy
We Stand Behind
Every Product We Sell.
Clear warranty terms, manufacturer-backed coverage, and a simple claims process — so you know exactly what protection you have before and after you buy.
This Warranty Policy applies to all products purchased from The Phone Supply Co., owned and operated by The Illustrious King Limited Co., at thephonesupplyco.com. We sell authentic phone accessories, charging solutions, and audio accessories from trusted brands. Warranty coverage for your product comes from two sources: the manufacturer's own warranty that ships with the product, and our direct store commitment to your satisfaction.
When you purchase from The Phone Supply Co., your product is protected by two distinct warranty layers.
Manufacturer Warranty
Each product we sell includes the manufacturer's original warranty, exactly as the manufacturer provides it.
- Coverage is defined by the manufacturer's written terms
- We facilitate manufacturer warranty claims on your behalf
- Prepaid return labels provided for defective products within our store window
- We stock only authentic products from vetted suppliers
- Product warranty documentation included in original packaging
Store Defect Commitment
Separate from any manufacturer warranty, we personally guarantee that every product you receive from us will be free from defects in materials and workmanship for 30 days from the date of delivery.
- Covers defects in materials and workmanship
- Covers items damaged or defective on arrival (DOA)
- Covers items shipped incorrectly
- Remedy: full replacement, store credit, or refund — your choice
- We provide a prepaid UPS return label at no cost to you
The following summarizes warranty terms for the brands we carry. Coverage is provided by each manufacturer.
Apple
- Apple AirPods and accessories: 1-year limited warranty from date of purchase against manufacturing defects.
- Proof of purchase is required to claim warranty service.
Beats by Dre
- Beats headphones and earbuds: 1-year limited warranty from date of purchase against defects in materials and workmanship.
- Proof of purchase required for all warranty claims.
Other Stocked Brands
- All other brand-name products we carry include at minimum a 90-day to 1-year manufacturer's limited warranty against defects, as specified in the product documentation included with your order.
- Specific warranty duration and coverage terms are printed on the product packaging or included in the product documentation.
- Contact us if you need help identifying warranty terms for a specific product you purchased.
Both our Store Defect Commitment and most manufacturer warranties follow a similar structure.
Generally Covered
- Defects in materials arising from the manufacturing process
- Defects in workmanship
- Product that arrives non-functional (Dead on Arrival)
- Product that stops functioning under normal use within the warranty period
- Battery defects (not including natural capacity degradation)
- Incorrect item shipped
- Missing components listed as included
- Charging cables that fail to charge under normal use
- Screen protector adhesion failure not related to improper installation
Not Covered
- Physical damage caused after delivery
- Water damage to products not rated as water-resistant
- Damage from misuse or improper installation
- Normal wear and tear
- Cosmetic damage that does not affect functionality
- Damage from unauthorized modification or repair
- Damage from exposure to extreme temperatures, liquids, or chemicals
- Battery capacity reduction through normal charge cycles
- Products with removed or altered serial numbers
- Damage from accidents, theft, or natural disasters
- Claims submitted after the warranty period has expired
| Situation | Within 30 Days | After 30 Days |
|---|---|---|
| Product arrives not working (DOA) | Covered — full remedy | Contact us for facilitation |
| Manufacturing defect discovered during use | Covered — full remedy | Manufacturer warranty applies |
| Wrong item received | Covered — replacement or refund | Contact us — case by case |
| Item broken after drop or impact | Not covered | Not covered |
| Water damage (non-water-resistant product) | Not covered | Not covered |
| Normal wear — scuffs, scratches | Not covered | Not covered |
| Change of mind | See Return Policy (30 days) | Not covered under warranty |
| Battery holds less charge over time | Normal degradation — not covered | Normal degradation — not covered |
Change-of-mind returns are handled under our Return & Refund Policy, not this Warranty Policy.
Filing a warranty claim with us is straightforward. All claims are reviewed within one business day.
Submit Your Claim
Email support@thephonesupplyco.com with your order number, a description of the defect, and photos.
Receive Authorization
Our support team reviews your submission within one business day and sends you a Warranty Claim Authorization (WCA) number.
Return the Item
For defective items, we email you a prepaid UPS return label.
Resolution Issued
After receiving and inspecting the returned item (1–2 business days), we issue your chosen remedy within 7 business days of approval.
When a warranty claim is approved, you may choose from the following remedies.
We send you the same product as a direct replacement at no charge, including free shipping.
We issue store credit for the full purchase price of the defective item.
We refund the full purchase price to your original payment method within 7 business days.
Consumer warranty rights vary by state. Below are key state-specific provisions that may affect how this Warranty Policy applies to you.
| State | Key Right | How It Applies |
|---|---|---|
| California | Song-Beverly Consumer Warranty Act; implied warranty cannot be disclaimed. | California customers have an implied warranty of merchantability on all products we sell. |
| New York | N.Y. U.C.C. §§ 2-314, 2-315; implied warranties cannot be disclaimed. | New York customers retain full implied warranty rights. |
| Texas | Texas DTPA; warranty violations can constitute deceptive trade practices. | Texas customers are protected under DTPA in addition to standard warranty protections. |
| Florida | Fla. Stat. §§ 672.314, 672.315; implied warranties apply. | Florida customers retain implied warranty rights on all products. |
| Massachusetts | Mass. Gen. Laws ch. 106 § 2-316A; implied warranties cannot be disclaimed. | Massachusetts customers cannot have their implied warranty rights waived. |
| Washington | Wash. Rev. Code § 62A.2-316A; disclaimers void. | Washington customers cannot have implied warranty rights disclaimed. |
| New Jersey | N.J. Stat. § 12A:2-316.1; disclaimers ineffective. | New Jersey customers retain full implied warranty rights. |
| Colorado | Colo. Rev. Stat. § 4-2-316.5; limitations void. | Colorado customers cannot have implied warranty rights limited. |
| Connecticut | Conn. Gen. Stat. § 42a-2-316(5); cannot be disclaimed. | Connecticut customers retain full implied warranty rights. |
| Minnesota | Minn. Stat. § 336.2-316.1; disclaimers void. | Minnesota customers retain full implied warranty rights. |
| All Other States | Federal Magnuson-Moss Warranty Act applies in all states. | Regardless of your state, you have baseline warranty protections under federal law. |
An implied warranty of merchantability is an unwritten, automatic warranty that every product sold is fit for its ordinary purpose. Under federal law and the laws of most states, we cannot completely disclaim this implied warranty in a consumer transaction. Our policy does not attempt to disclaim it — we honor it fully.
Contact us at support@thephonesupplyco.com and describe the issue. We will identify the correct manufacturer warranty process for your product and help you initiate the claim.
Our Store Defect Commitment covers the item regardless of whether the recipient is the original purchaser, as long as the claim is submitted within 30 days of delivery and the order number can be provided.
If we deny a warranty claim, we will provide you with a written explanation. You may request a second review by emailing support@thephonesupplyco.com with subject "Warranty Claim Appeal." We review all appeals within 3 business days.
Within 30 days of delivery, a defective product may qualify under both this Warranty Policy and our Return & Refund Policy.
The following legal provisions govern the extent of our liability under this Warranty Policy.
To the extent permitted by applicable law, The Illustrious King Limited Co. and The Phone Supply Co. are not liable for any consequential or incidental damages arising from a defective product. Important: Some states do not allow the exclusion or limitation of incidental or consequential damages.
Where permitted by applicable state law, the duration of any implied warranty is limited to the duration of the applicable manufacturer's express warranty, or one year, whichever is greater. The following states do not allow limitations on implied warranty duration: California, Massachusetts, Washington, New Jersey, Connecticut, Colorado, and Minnesota (among others).
This Warranty Policy is governed by the laws of the State of Iowa, where The Illustrious King Limited Co. is registered. Any dispute is subject to the dispute resolution provisions in our Terms of Service.
This Warranty Policy, together with the manufacturer's warranty documentation included with your product, constitutes the complete and exclusive statement of warranty terms between you and The Phone Supply Co. / The Illustrious King Limited Co.
Have a question about your warranty, need help identifying your coverage, or want to start a claim by phone? All warranty inquiries receive a response within one business day.
Email Support
support@thephonesupplyco.comResponse within 1 business dayPhone Support
+1 (319) 775-5011Mon–Fri, 9:00 AM–5:00 PM Central TimeLive Chat
Available on our website
During business hours onlyBusiness Address
95 Front St., Robins, IA 52328
The Illustrious King Limited Co.