Contact Us

Contact Us – The Phone Supply Co.
How to Reach Us
Choose Your Preferred Channel

All three contact methods below connect you to our support team. For order-specific issues, please have your order number ready to help us resolve your request faster.

Current Response Time: We aim to respond to all emails and contact form submissions within 1 business day (Monday–Friday, 9:00 AM–5:00 PM Central Time). Inquiries received after 5:00 PM or on weekends will be handled on the next business day.

Fastest

Phone

+1 (319) 775-5011 Mon–Fri, 9:00 AM–5:00 PM Central Time. For immediate help with orders, returns, or urgent issues, calling is the fastest option.

Email Support

support@thephonesupplyco.com For order questions, returns, product inquiries, warranty claims, and all other support needs. We respond within 1 business day.

Live Chat

On-Site Chat Widget Available on our website during business hours. Look for the chat icon in the bottom corner of the page. Response time is typically under 5 minutes.

Order Tracking

Track Your Order Use our self-service order tracking page to get real-time updates on your shipment — available 24 hours a day, 7 days a week.

Help & FAQs

Browse FAQs Many common questions about orders, shipping, returns, and products are answered in our FAQ section — often the quickest way to find answers.

Mailing Address

95 Front St., Robins, IA 52328 This is our registered business address. Use for written correspondence or official documentation only. We do not accept walk-in customers.
Business Hours
When We Are Available

Our support team operates Monday through Friday during the hours listed below. We observe all U.S. federal holidays. Emails received outside of business hours will receive a reply on the next working day.

Weekly Support Hours

Monday 9:00 AM – 5:00 PM CT
Tuesday 9:00 AM – 5:00 PM CT
Wednesday 9:00 AM – 5:00 PM CT
Thursday 9:00 AM – 5:00 PM CT
Friday 9:00 AM – 5:00 PM CT
Saturday Closed
Sunday Closed
All times are Central Time (CT) — GMT-06:00 (Chicago, Illinois). Order tracking is available 24/7 online.

U.S. Federal Holidays — Office Closed

  • New Year's Day — January 1
  • Martin Luther King Jr. Day — Third Monday of January
  • Presidents' Day — Third Monday of February
  • Memorial Day — Last Monday of May
  • Juneteenth National Independence Day — June 19
  • Independence Day — July 4
  • Labor Day — First Monday of September
  • Columbus Day — Second Monday of October
  • Veterans Day — November 11
  • Thanksgiving Day — Fourth Thursday of November
  • Christmas Day — December 25
Send a Message

Tell Us How We Can Help

Fill out the form and our support team will get back to you within one business day. To help us resolve your request as quickly as possible, please include as much detail as you can.

For return or refund requests, please also include photos of the item if it arrived damaged or defective.

  • Include your order number (begins with #) so we can pull up your purchase instantly
  • Use the email address you placed your order with to speed up verification
  • Attach photos or a video if your item arrived damaged, defective, or incorrect
  • For return requests, contact us within 30 days of your delivery date
  • Your information is protected under our Privacy Policy and never shared with third parties for marketing

Need a Faster Answer?

Call us at +1 (319) 775-5011 during business hours for immediate assistance, or browse our FAQ page for instant answers to common questions.

Contact Form

Fields marked with * are required. We do not share your information with any third parties.

Use the email you placed your order with if this is an order-related inquiry.
Optional. Providing a phone number allows us to call you if needed to resolve your issue faster.
Found in your order confirmation email. Not required for general product questions.
By submitting this form, you agree that the information you provide will be used to respond to your inquiry. We handle your data in accordance with our Privacy Policy. We do not sell or share your personal information with third parties for marketing purposes. California residents may review their rights under our Do Not Sell My Information page.
Business Information
Complete Business Disclosure

The following information identifies the legal entity behind The Phone Supply Co. We publish this information fully and transparently so every customer knows exactly who they are buying from.

Legal Entity & Registration

Store Name The Phone Supply Co.
Legal Entity The Illustrious King Limited Co.
Reg. Address 95 Front St., Robins, IA 52328, United States
Ship To United States only (all 50 states)
Website www.thephonesupplyco.com

Contact Details

Phone +1 (319) 775-5011
Email support@thephonesupplyco.com
Live Chat Available on website during business hours
Hours Mon–Fri, 9:00 AM–5:00 PM Central Time (GMT-06:00)
Closed Weekends & U.S. Federal Holidays
U.S. Fulfillment Locations
Warehouse 1 — New Jersey

175 Derousse Ave, Pennsauken Township, NJ 08110, United States

Warehouse 2 — Texas

4254 Simonton Rd., Suite D, Farmers Branch, TX 75244, United States

Warehouse 3 — Missouri

872 Wellesley Terrace Ln, Chesterfield, MO 63017, United States

This map shows our registered business address in Robins, Iowa. Orders are fulfilled from our warehouse locations in New Jersey, Texas, and Missouri.

Quick Answers
Frequently Asked Questions

These are the most common questions our support team receives. If your question is not answered here, please use the contact form above or call us directly.

Orders are processed within 1–3 business days, then shipped via UPS with a transit time of 5–8 business days. Total delivery is typically 6–11 business days from the date of purchase. Free standard shipping applies to all orders over $50. Orders under $50 ship for a flat rate of $8.00. We ship to the United States only. Full details are on our Shipping Policy page.
Email us at support@thephonesupplyco.com with your order number and the reason for the return within 30 days of delivery. We will issue a Return Merchandise Authorization (RMA) number and shipping instructions within 1 business day. Items must be in their original, unused condition. There is no restocking fee. For defective or incorrect items, we cover the return shipping cost. Full details are on our Return & Refund Policy page.
Yes, you may cancel your order within 24 hours of placing it for a full refund. After 24 hours, the order is typically already in processing at our warehouse and cancellation may not be possible. If the order has already shipped, please follow the standard return process once you receive it. See our Cancellation Policy for complete details.
Please inspect your package as soon as it arrives. If the item is damaged, defective, or incorrect, contact us within 48 hours of delivery at support@thephonesupplyco.com with clear photos or a short video of the issue and your order number. We will provide a prepaid return label and send a replacement or issue a full refund — at no cost to you.
Once your order ships, you will receive an automated email with a UPS tracking number and a direct link to track your package. Tracking information typically becomes active within 24 hours of the shipping notification. You can also use our Order Tracking page at any time.
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Union Pay, Elo, Apple Pay, Google Pay, Shop Pay, PayPal, and Bitcoin. All payments are processed through Shopify's encrypted, PCI-compliant checkout. We do not store your full card number on our systems. See our Payment Policy for more information.
No. At this time, The Phone Supply Co. ships exclusively within the United States. We do not ship to U.S. territories, APO, FPO, or DPO addresses. All orders are fulfilled from our U.S. warehouse locations in New Jersey, Texas, and Missouri.
Yes. All products sold by The Phone Supply Co. are brand-new, authentic items sourced through authorized U.S. distribution channels. We do not sell refurbished, gray-market, or counterfeit products. We carry accessories from recognized brands including Kate Spade, mophie, Skullcandy, ZAGG, and others. If you ever believe you received a product that does not match its description, contact us immediately and we will make it right.
Your personal data is processed securely through Shopify's platform and is used solely to fulfill your order and respond to your inquiries. We do not sell or share your personal information with third parties for marketing purposes. California residents have additional rights under the CCPA/CPRA — please visit our Do Not Sell My Information page. Our full Privacy Policy is available on our website.
Policies & Legal
All Our Policies — Plain and Clear

Every policy is written in straightforward language and available publicly. We encourage you to read them before placing an order.

Shipping Policy Return & Refund Policy Cancellation Policy Warranty Policy Payment Policy Privacy Policy Terms of Service Legal Notice Disclaimer Accessibility Statement Do Not Sell My Info FAQs

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